We’re the world’s leading managed print service (MPS) software supplier with over 20 years’ experience in delivering dramatic performance improvement for companies, enterprises, managed service providers, OEM manufacturers, resellers and wholesalers.
We help our customers optimise their printing & imaging resources and operations using advanced service delivery automation software to help them save money and time and improve efficiency and effectiveness.
By applying established ITSM & ITIL principles our platforms have since extended to incorporate all classes of technology asset by enabling highly automated XaaS subscription, including remote service management too.
Deployed across more than 110 regions in every continent, with thousands of end user deployments, EKM process more than 70 billion pages of output each year to support periodic invoicing on behalf of our industry customers with fully reconciled meter usage billing.
We’re completely independent of any manufacturer. Our technology platforms can give you objective analysis of your entire contract base using our exclusive EKM Insight platform that provides dynamic knowledge-based reports that enable you to streamline your service management operations.
EKM Insight, underpinned by our exclusive self-healing DCA technology that can now be further enhanced by using our latest mpsGO™ appliance that ensures the highest levels of service availability at the lowest possible operational cost.
At EKM we enable you to deliver far higher value at significantly lower operational cost, whilst using fewer resources than any other industry approach.
Many leading manufacturers, managed service providers, resellers and wholesalers rely on us to deliver efficient, holistic fleet service management for thousands of their customers across the world.
We also support corporate enterprise clients by providing the tools, resources, and support that they need to manage their entire operation centrally to establish a consolidated view across varying regional operations.
This enables them to manage their existing estate on a global scale at the lowest possible cost, whilst making it simple for EKM accredited vendors & service providers to deliver a highly automated service without complexity or delay. Although the Fortune 500 typically have multiple suppliers & service providers across various regions, it is now possible to support a consistent approach under one global platform because our data is so accessible to any new or incumbent supplier.
At the heart of our RMM offering is a modular, evolutionary, and therefore scalable, MPS software infrastructure called EKM Insight. This software can easily integrate with your IT & ERP service management systems, whilst supporting any brand of printing and imaging equipment. EKM Insight can be deployed fully on-premise or securely in the cloud, and doesn’t tie a business to any specific brand of equipment or supply chain.
Using our dashboard on a standalone basis or by also utilising our API to quickly integrate core backend systems & processes, will allow business customers and service providers to easily configure business-specific requirements to automatically manage fully processed data for; proactive asset tracking (IMACD),usage billing, parts & supplies re-ordering, and qualified service alerts. It also enables the automation of reconciled device meter into billing systems, consumables ordering into procurement systems, and service incidents to the appropriate resolver destination. In short, EKM Insight ensures that the right information is sent to the right destination on time, and every time. Being a globally hosted platform, EKM can easily support every regional language required whilst updating the latest enhancements within hours.
While EKM Insight can be tailored to a business’s specific needs, there are a series of standard service options available. At the core is our offering to OEMs, service providers, or channel partners so they can manage multiple clients’ printing services. However, we also support global enterprise clients with more complex deployments that typically utilise multiple supplies on a regional basis, where a single holistic, centralised, and independent single point of transparency & control is increasingly proving to be essential.
to enable your business to keep fully on top of its printing and imaging assets, service requirements, and all related resources.
In just a few minutes, we can show you how both Insight RMM & mpsGO® enable you to deliver a high value service at the lowest possible cost. We’ll also demonstrate how our online presales TCO Assessment utility supports you to creating an accurate & compelling savings report to secure commercial traction with your customers within the first meeting.