Are We Drowning in IT Acronyms?

Are We Drowning in IT Acronyms?

By Louise Angove, Account Manager at EKM Global

Louise.angove@ekmglobal.com

From API to AI, SaaS to MPS — technology has developed a language of its own. But is all this shorthand actually making business easier?

If you work in IT, you probably speak acronym without even thinking about it.

You might discuss an API, check your CRM, update an ERP, and finish the day talking about SaaS, RMM, DCA and MPS.

For those of us in technology, acronyms are useful shorthand. But the more we create, the more complicated technology can become for everyone else.

And nowhere is that more obvious than in managed print.

Welcome to MPS

Let's start with one of the most important acronyms in our industry:

MPS — Managed Print Services.

At its heart, MPS is about taking the complexity out of managing an organisation's print environment — devices, usage, supplies, service and costs.

But behind that simple acronym is a lot of work.

Devices need monitoring. Meters need collecting. Consumables need managing. Service issues need identifying and resolving. Billing needs to be accurate.

For an MPS reseller or service provider managing hundreds or thousands of devices across multiple customers, those tasks can quickly become a significant administrative burden.

That's where the right software can make a difference.

And then there's EKM

We're not exactly innocent when it comes to acronyms.

EKM stands for Electronic Knowledge Management.

But the important thing isn't what the letters stand for. It's what the technology does.

EKM Insight is software designed to simplify and automate the operational side of MPS, helping resellers and service providers with processes such as device monitoring, meter collection, supplies management and service alerts.

The objective is simple:

Less administration. More automation. More time to grow your business.

The reseller opportunity

Complexity isn't just frustrating — it costs money.

Every spreadsheet that needs updating, meter that needs chasing or service issue that needs manually managing takes time away from your team.

And when you're trying to grow an MPS business, you don't want growth to mean proportionally more administration.

You want software that allows you to manage more customers without multiplying your workload.

Instead of asking:

"How much more administration will another customer create?"

you can start asking:

"How many more customers can our business manage?"

That's a much more interesting question.

Less acronym. More action.

Perhaps we can't stop the IT industry creating new acronyms.

But we can make sure the technology behind them actually makes life easier.

Your customers don't really care what MPS stands for. They care that their print environment is managed effectively, supplies arrive when needed, service issues are resolved and costs are under control.

And as an MPS reseller or service provider, you need software that helps you deliver that service efficiently and profitably.

That's where EKM Insight comes in.

If you're a reseller looking to grow your MPS offering while reducing the administration involved in managing it, EKM Global can help.

Because the best technology shouldn't make you learn another language.

It should make your business easier to run.

Ready to make MPS simpler?

Talk to EKM Global about how EKM Insight could help you grow your managed print business — without growing the workload that comes with it.