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Alleanza Assicurazioni is an Italian insurance company based in Milan. It was founded in Genoa in 1898, and is part of the Generale group. The company is particularly active in the life insurance sector. They have a managed print service provided by the BDF Group.
Alleanza have over 1,500 Agent locations throughout Italy serving local customers. Printing insurance documents is a critical part of the customer process. Insight II was installed to bring the printing estate under control with the largest customer problem related to consumables management, supplies inventory cost, loss of consumables and management of supply chain logistics. Initially the Insight II predictive consumable management and tracking system was applied which rapidly brought the inventory management and logistics under control through ensuring the right consumable was sent only when required to the right location driving down inventory and management cost. The tracking of the usage of each consumable reduced losses and enabled a clear understanding and control of utilisation. However calls to the help desk remained stubbornly high.
The solution to this specific issue was to use the Insight messaging management. Insight contains an advanced and flexible messaging infrastructure designed to address these types of challenges.
"Insight has enabled us to manage with simplicity in less time with far fewer resources, and enabled our service provider to centralise consumables monitoring and automated replenishment. This is not dependent through only monitoring the level of consumables remaining, but also forecasting “run-out” based on predictive modelling of each device.”
Stefano Ghiglietti, Customer Support - Milano, Generali Business Solutions