Discover how we enable you to deliver significantly higher value at much lower cost using fewer resources than any other approach

EKM for
service providers

MPS and automated lifecycle management
of technology equipment and supplies are
increasingly in demand.

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A great
opportunity for you

As a service provider, you can get closer to your customers and enhance your regular revenue stream by managing their print services for them to help them save time and money.

Using our hosted EKM Insight RMM platform, you can monitor, manage, and even fully automate your customer’s equipment, meter collection, volume usage billing, consumable supplies, and proactively manage service delivery for them. We can also provide you with a BPO service if you prefer, where you simply collect the income, whilst EKM do all of the heavy lifting on your behalf.

Drive higher value sales

at the lowest possible cost to secure maximum profits
with minimal levels of inventory in the field

Energise your business by adding Managed Print Services as a natural extension to your established portfolio. With EKM Insight you can either give your customers new or better value at significantly lower operational cost by using fewer resources and driving out more consumables wastage than any other industry approach. If you prefer, you can also easily rebrand the EKM Insight portal and for industry programs we can white label the entire system, including DCA and mpsGO™ appliance branding if required.

Some main service
provider benefits

A scalable solution

EKM provides you and your end-user customers with a highly modular Insight RMM software infrastructure that can easily integrate with customer IT service desks, as well as supplier ERP systems for highly efficient business process management automation. Being more Reliable, Accurate, and Secure, EKM Insight can manage thousands of devices at multiple sites under a single aggregated system with minimal impact on network performance or management resources.

Optimised to suit your customer’s business

EKM Insight enables you to provide a powerful, intuitive, managed print service that allows you to tailor your services to your customer’s business. Its clean and uncomplicated design helps you innovate to provide more effective and more intelligent services. EKM Insight offers comprehensive tools to help you achieve a quality managed solution approach, focused on having printers managed just like any other IT service. It works beautifully with devices from any manufacturer and can start to help you manage your customer’s printing equipment today, with little overhead and without any need to lock them into a single manufacturer's products.

Minimal management overhead

Our customer research shows that approximately 30% of the total spend on hard copy equipment, consumables and service is inefficiencies in managing a printer fleet. We all know that the bulk of the cost of providing a service is people-based and, in most countries, this is increasing even faster than inflation. EKM Insight reduces these inefficiencies and drives down your customer’s TCO. Our technology allows you to actively manage your customer’s existing printer fleet from day one and helps you to migrate economically to a new optimised design and service at a pace that suits you. This reduces the obstacles to adoption and brings both savings and return on your investment much sooner than with any other managed print RMM system.

Manage multiple customers easily

EKM Insight can easily scale from the smallest customer with a single device to complex global corporate enterprise deployments with thousands of devices. Supporting both OEMs and wholesale technology distributors our Insight RMM platform supports the two-tier channel having been designed to not only support large scale end user deployment, but also thousands of resellers & service providers across the world.

Easy supply chain management and billing for you

Daily meter data collection allows you to configure your billing to suit your established model. Your customers’ supply chain management is optimised by using an advanced AI-learning algorithm that takes the hourly collected consumables data and accurately predicts when a supply needs to be sent to ensure customers never run out. You can even leverage integrated supply chain fulfillment and push reordering of supplies to multiple destinations. Once configured to your required model, EKM Insight will do all the heavy lifting so that you can get on with growing your business.

White label your offering

To achieve the highest value at the lowest possible operational cost a growing number of manufacturers and distributors are choosing to white label EKM platforms by way of our unlimited OEM license model. Depending on your sales strategy either as an OEM, technology distributor, or as an EKM service provider, you can choose to white label your EKM offering for a fluent fit into your services portfolio. For larger deployments, we can rebrand the entire platform for you, including the endpoint client DCAs & optional mpsGO™ appliance modules.

“EKM Insight provides unrivalled automation for high volume consumables ordering. It does this predicatively and intelligently not just device by device, but by location, ensuring that deliveries are combined and arrive just in time and in the most economic and environmentally friendly way possible. No significant intervention is required by users, procurement departments or IT support. This drastically reduces transaction costs, the cost of administration and consumables inventory and allows you to deploy your staff where they are most needed.”

Edward Ash Technical MPS Solutions Specialist at EBM

Why choose EKM Insight?

Services supporting and managing printer and multi-functional devices that provide print copy and scan functions are today a part of all companies’ IT infrastructures and should be managed in the same way as all other IT services. Like these other IT services, a managed print service should be forward looking, planned, robust and secure, delivering an optimised service for your customer’s business and ensuring the highest levels of service availability.

EKM Insight also easily copes with some of the complexities inherent in managing print services. Here are some of the features that make EKM Insight a compelling proposition.

Accurate invoice ready meter billing

EKM Insight can either batch process fully reconciled meter volume usage data or seamlessly integrate with your billing system to maximise your revenue income. After migrating to EKM Insight service providers typically discover that they were previously losing meter usage volume. After years of data analysis our AI algorithms automatically check for anomalies and errors before sending billing data directly into your ERP or billing system giving you the confidence that your customer invoicing is reliably accurate.

Proactive asset tracking and management

Our exclusive triangulation systems validate genuine installations, moves, changes, and deletions / disposals (IMACD) of printer equipment, and notifies the responsible service operator ensuring supplies and services are always delivered to the right place at the optimal time. For home workers (WFH) using domestic wireless networks EKM Insight also keeps on top of IP address changes so that you never lose a connection with any device again. As long as your MFD, printer, or scanner is online and available to monitor you can be sure that EKM Insight is tracking it to ensure the highest levels of availability.

Automatic predictive ordering of consumables

our customers don’t need large capital budgets because they make a single, competitive subscription payment. They also no longer need to pay the full value of any given asset over the usage period as we expose the most optimal residual values. This means you can reduce the need to discount your offering so that you can also choose to add more of your value-add solutions & services to each order. Over time, EKM will evolve this further into a consumption usage charging model without fixed minimum payment terms.

Planned service and maintenance management

EKM Insight can also optimise specific equipment availability for high-use environments, minimising disruption and ensuring the most optimal levels of service continuity.

Usage tracking and planning

EKM Insight ensures optimal value is achieved from each & every device. You can even configure service & supplies parameters by exception if required.

Lifecycle service management

Service strategy and design through to live BAU operations is intuitive, whilst being fully enhanced with the very latest dynamic SMART Dashboard data analytics to reflect the trends of each customer’s workplace environment, enabling you to effortlessly drive demonstrable ongoing continuous improvement.

Customer value

Thanks to your EKM Insight offering, as a service provider, your customers experience a vastly improved, highly dependable, cost-effective, and always available managed print service. By providing exceptional levels of support combined with the most Reliable, Accurate, Secure, and Compliant RMM industry platform available you can be confident & secure in the knowledge that you have a competitive advantage over your rivals using less capable alternatives.

Request a demo

In just a few minutes, we can show you how both Insight RMM and mpsGO® enable you to deliver a high value service at the lowest possible cost. We’ll also demonstrate how our online presales TCO Assessment utility supports you to creating an accurate and compelling savings report to secure commercial traction with your customers within the first meeting.

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